At Hyper Toy Mart, we want you to be happy with your purchase. Please read our return and exchange policy carefully before placing an order.
1. Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Pre-order and limited edition items are non-returnable and non-refundable, unless defective or damaged upon arrival.
2. Non-Returnable Items
We cannot accept returns or exchanges on:
- Opened collectibles or toys.
- Sale/clearance items.
- Gift cards or digital products.
3. Damaged or Defective Items
If you receive a damaged or defective item:
- Please contact us within 7 days of delivery with photos of the item and packaging.
- We will arrange a replacement (if available) or issue a refund.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
5. Refunds
- Refunds will be processed back to your original payment method within 7–10 business days after we receive and inspect the returned item.
- Shipping fees (if any) are non-refundable.
6. How to Start a Return
To initiate a return, please contact our customer service team at:
Email: [email protected]
Please include your order number and a brief description of the issue.